Terms and conditions

Terms of Service (Secret Insta Club)

These Terms of Service (“Terms”) govern your access to and use of this website, any pages or subdomains associated with it, and all products and services sold or provided by Secret Insta Club (“we”, “us”, “our”). By visiting the website, creating an account, purchasing a product or service, or using any part of our offerings, you agree to these Terms.

If you do not agree to these Terms, you must not use the website or purchase any products or services.

1) Definitions

“Website” means the Secret Insta Club website and any associated pages, checkout pages, membership areas, and content delivery pages.

“Services” means all products and services offered by Secret Insta Club, including but not limited to memberships, subscriptions, one-time payment courses, digital downloads, templates, tools, resources, live or recorded training, written and video materials, 1:1 consultations, audits, and done-for-you marketing and advertising services.

“Member” means any customer with an active membership subscription or a customer who has access to member-only areas through a purchase.

“Digital Products” means downloadable or access-based digital materials, including courses, templates, toolkits, guides, and resources, delivered electronically.

“You” means the person accessing the Website or purchasing or using any Services.

2) Who we are and how to contact us

Secret Insta Club provides digital marketing education and marketing services. For support, billing, or access questions, contact us at: fairy@secrethashtagsclub.com

3) Eligibility

You must be at least 18 years old to purchase or use our Services. By purchasing or using our Services, you confirm that you are legally able to enter into a binding contract in your country or state of residence.

4) Scope of Services

We offer a mixture of education and services, including:

Membership subscriptions delivered through a member area and/or community access
One-time payment courses and digital products delivered through immediate access, downloads, or account access
1:1 consultations, audits, and strategic reviews
Done-for-you marketing and advertising services, including campaign work, ad management, strategic support, implementation support, and associated deliverables

Specific inclusions, deliverables, timelines, means of delivery, and any limits are described on the relevant sales page, checkout page, or written agreement. You are responsible for reviewing what you are purchasing before completing checkout.

5) Educational nature, no legal advice, and no compliance guarantees

All training, education, examples, templates, checklists, and guidance we provide are informational and educational. We do not provide legal advice, regulatory advice, tax advice, or professional advice.

Advertising platforms and social networks frequently change their policies, enforcement thresholds, available features, targeting options, technical requirements, and review procedures. Enforcement can vary by account, category, region, landing page, copy, creative, and account history. Because of this, you understand and agree that:

We do not guarantee that any method, workflow, or strategy taught will be accepted by any advertising platform now or in the future.
We do not guarantee ad approvals, ad delivery, account standing, feature access, or the continued availability of any platform functionality.
You are solely responsible for ensuring that your advertising, marketing, and business practices comply with any platform rules and with all laws and regulations that apply to your business and your customers.

If you require legal confirmation or jurisdiction-specific compliance advice, you should consult a qualified lawyer or compliance professional.

6) No earnings, performance, or results guarantees

Any references to performance, results, examples, case studies, or outcomes are provided for context only. Results vary widely based on factors outside our control, including your offer, price point, market demand, creative quality, website experience, budget, account history, brand positioning, and implementation.

We do not guarantee revenue, profit, ROAS, conversion rate, follower growth, lead volume, or any specific marketing outcome.

7) Third-party tools, platforms, and services

Some parts of our Services may involve references to or demonstrations of third-party platforms, tools, or services (including advertising platforms, tracking or analytics tools, commerce tools, email platforms, automation tools, plug-ins, integrations, and other software). You understand and agree that:

Third-party tools and platforms are not owned or controlled by us.
We make no warranties about third-party tools or platforms, including their legality, compliance status, availability, accuracy, security, or continued functionality.
You are responsible for reviewing and accepting the terms and policies of any third-party tool or platform you use.
You are responsible for deciding whether to use any third-party tool or platform and for conducting your own due diligence.

We are not responsible for losses, restrictions, penalties, account actions, or business disruption caused by your use of any third-party tool or platform.

8) Accounts, access, and delivery (WooCommerce and MemberPress)

We sell and deliver Services via WooCommerce and MemberPress, including account-based access to content.

After purchase, access is typically granted immediately through your account and/or by email. You are responsible for:

entering a correct email address at checkout
maintaining access to that email address
checking Spam, Promotions, and Social folders
keeping your login credentials secure
not sharing your account access with others unless explicitly permitted by a written licence

We may suspend or terminate access if we reasonably believe your account is being shared, resold, or used fraudulently.

9) Pricing, billing, taxes, and currency

Prices are shown at checkout and may change at any time for future purchases. Where applicable, taxes may be added at checkout depending on your location and the rules of the payment processor and platform.

You are responsible for any bank fees, currency conversion fees, VAT liabilities, import duties, or card charges applied by your bank or payment provider.

10) Subscriptions and cancellation

If you purchase a subscription, you authorise recurring billing at the frequency displayed at checkout. Subscriptions renew automatically unless cancelled.

You can cancel at any time through your member account portal. After cancellation, you will retain access until the end of the current paid billing period unless access is terminated for a breach of these Terms.

We do not provide pro-rated refunds for unused time within a billing period.

11) Refunds and chargebacks

Because most of our products grant immediate access to digital content and/or member areas, all sales are generally final.

11.1 Membership payments

Once a subscription billing cycle has started and payment has been processed, that payment is non-refundable. Cancelling stops future renewals and access continues until the end of the paid billing period.

11.2 One-time digital products and courses

One-time purchases of digital products and courses are non-refundable once access has been delivered or made available.

11.3 Consulting and done-for-you services

For consultations and done-for-you services, the refund position will be the position stated at checkout or in a written agreement. Where no separate written agreement exists, payments are non-refundable once work has commenced or time has been reserved.

11.4 Exceptional circumstances

We may offer a refund in exceptional situations at our sole discretion. Any discretionary refund does not create an ongoing right to refunds.

11.5 Chargebacks and disputes

If you file a chargeback or payment dispute without first contacting us to attempt resolution, we may suspend or terminate your access immediately. We reserve the right to provide records of purchase, digital access, account logs, and communications to the payment processor to respond to disputes.

12) Consultations: scheduling, rescheduling, and no-shows

If you purchase a consultation, you are responsible for attending at the agreed time and for providing any requested materials needed to make the session useful.

Unless we agree otherwise in writing:

Rescheduling requires at least 24 hours notice.
Missed sessions (no-shows) are forfeited and non-refundable.
Sessions may be limited by time and scope as stated at purchase.

13) Done-for-you marketing and ads work: scope and client responsibilities

If you purchase done-for-you services, you understand and agree that:

Specific deliverables, timelines, and scope are defined by the relevant service page and/or written agreement.
You are responsible for providing timely access to accounts, assets, approvals, and information needed to perform the work.
You remain responsible for the legality and accuracy of your business claims, products, pricing, landing pages, and compliance posture.
Advertising platforms may reject, limit, pause, or restrict campaigns for reasons outside our control.

We do not guarantee approvals, performance outcomes, or account status.

14) Intellectual property and permitted use

All content and materials provided by Secret Insta Club are protected by intellectual property laws. This includes written content, videos, audios, worksheets, templates, frameworks, strategies, brand elements, and course structure.

You are granted a limited, non-exclusive, non-transferable licence for personal use only. You must not copy, reproduce, republish, distribute, share, sell, sublicense, or create derivative works from our materials without our express written permission.

Unauthorised use may result in immediate termination of access without refund.

15) Community guidelines and member conduct

If you access any member community spaces, you agree to behave professionally and respectfully. Harassment, abusive behaviour, hate speech, threats, doxxing, spam, or sharing paid materials is grounds for removal.

We may remove members from community spaces, suspend accounts, or terminate access where we reasonably believe behaviour is harmful or violates these Terms. Removal for misconduct does not entitle you to a refund.

16) Website availability and changes

We may update, remove, or change parts of the Website or Services at any time, including features, modules, members-only materials, pricing, and delivery methods. We do not guarantee uninterrupted availability of the Website.

17) Disclaimers

To the fullest extent permitted by law, the Website and Services are provided “as is” and “as available”. We disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement.

We are not responsible for platform outages, errors, delayed email delivery, payment processor disruptions, or third-party tool failures.

18) Limitation of liability

To the fullest extent permitted by law, Secret Insta Club will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, business opportunity, or reputation arising from or related to your use of the Website or Services.

If liability cannot be excluded, our total liability will be limited to the amount you paid to us for the relevant product or service in the 12 months immediately preceding the event giving rise to the claim.

19) Indemnity

You agree to indemnify and hold harmless Secret Insta Club from any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from:

your breach of these Terms
your advertising activity or business practices
your use of third-party tools or platforms
your offers, claims, landing pages, client work, products, or services

20) Third-party links

The Website may include links to third-party websites and services. We are not responsible for the content, policies, or practices of any third parties.

21) Termination

We may suspend or terminate your access to the Website or Services if you violate these Terms, if we suspect fraud, or if required by law. Where access is terminated for breach, no refund is due.

22) Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which we operate. Any disputes will be brought in the competent courts of that jurisdiction, unless mandatory consumer protection law in your jurisdiction requires otherwise.

23) Contact

For support, billing, or access issues, contact: fairy@secrethashtagsclub.com

Privacy Policy (Secret Insta Club)

This Privacy Policy explains how Secret Insta Club (“we”, “us”, “our”) collects, uses, shares, and protects personal information when you visit our website, create an account, purchase products or services, become a member, or interact with us.

1) What information we collect

1.1 Information you provide

We may collect personal information you provide when you:

register an account
purchase a membership, course, digital product, consultation, or service
complete forms, questionnaires, or intake documents
sign up to email updates
contact support

This may include:

name
email address
billing address
business name (if provided)
account login information created for access
messages you send us
information you submit for consultation or service delivery (for example, links, screenshots, ad account context, business goals, and supporting materials)

You should avoid sending sensitive personal data unless it is genuinely necessary for the service you purchased.

1.2 Purchase and account information

When you buy from us, we collect and store transaction details such as:

products purchased
purchase dates
subscription status (active, cancelled, expired)
invoices and receipts
access logs and login history where available through our systems

1.3 Payment information

Payments are processed through third-party payment processors and e-commerce systems, including WooCommerce and MemberPress, and payment gateways such as Stripe and PayPal.

We do not store your full payment card details on our servers. Payment processors handle payment details under their own privacy policies and security standards.

1.4 Technical data, log files, and usage data

Like most websites, we automatically collect certain information when you visit, including:

IP address
browser type and version
device type and operating system
referral source
pages visited and time spent
date and time of access
general interactions with the Website

This data is used for security, fraud prevention, debugging, and improving site performance.

2) Cookies and similar technologies

We use cookies and similar technologies to:

enable the Website to function properly (including login sessions and checkout)
remember preferences
manage membership access
understand how the Website is used
improve performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect site functionality and may prevent access to certain features.

Where required by law, we use consent-based mechanisms for certain non-essential cookies.

3) How we use your information

We use your information to:

provide and deliver memberships, courses, digital products, consultations, and services
create and manage your account
process payments and manage subscriptions
send service messages (receipts, access confirmations, password resets, and important account notices)
provide customer support
communicate updates you have opted into (marketing emails, newsletters, and announcements)
improve our Website, services, and customer experience
protect against fraud, abuse, and unauthorised access
comply with legal obligations, accounting requirements, and tax rules
enforce our Terms of Service and protect our rights

4) Legal bases for processing (where applicable)

Depending on your location, we rely on one or more of the following legal bases:

Contract: processing necessary to provide purchased products or services
Legitimate interests: improving services, security, fraud prevention, and basic analytics
Consent: marketing emails and certain cookies or tracking where required
Legal obligation: where we must keep records or comply with lawful requests

5) How we share information

We do not sell your personal information.

We may share personal information with trusted service providers where necessary to operate our business and deliver Services, including:

payment processors and payment gateways
website hosting providers and technical infrastructure providers
membership and access systems (including MemberPress and related systems)
email delivery and marketing providers
customer support tools
professional advisers such as accountants, lawyers, and consultants where needed
authorities or regulators where required by law

Service providers are granted access only to the extent necessary to perform their functions, and where applicable they are expected to handle data securely.

6) Third-party websites and platforms

The Website may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. You should review their privacy policies before providing information.

If you participate in any community spaces hosted on third-party platforms, your use of those platforms is governed by their policies as well as our community guidelines.

7) Data retention

We retain personal information only as long as necessary for:

providing the Services you purchased
maintaining membership records
customer support
legal, accounting, and tax obligations
security and fraud prevention
dispute resolution and enforcement

Retention periods may vary depending on the nature of the information and applicable legal requirements.

8) Security

We take reasonable technical and organisational steps to protect personal information. No system can guarantee complete security. You are responsible for keeping your password confidential and for using secure devices and networks when accessing your account.

9) Your rights

Depending on your location, you may have rights to:

request access to the personal information we hold about you
request correction of inaccurate information
request deletion in certain circumstances
object to certain processing
request restriction of processing in certain circumstances
request portability of certain information
withdraw consent where processing is based on consent (for example, marketing emails)

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email. You can also contact us to request support with rights requests at: fairy@secrethashtagsclub.com

10) International transfers

We may store or process information in countries where we or our service providers operate. Where required, we take measures intended to ensure appropriate safeguards for international transfers.

11) Children

Our Services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us personal information, contact us and we will take reasonable steps to delete it.

12) Changes to this Privacy Policy

We may update this Privacy Policy as our Services change. The updated policy will be posted on the Website.

13) Contact

For questions about this Privacy Policy or requests relating to your personal information, contact: fairy@secrethashtagsclub.com